Return and Replacement

At Digiyugg, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our policy below for returns, exchanges, and replacements.

Return Eligibility

To be eligible for a return or replacement, your item must meet the following conditions:

  • Timeframe: Return request must be initiated within [e.g., 7 / 14 / 30] days from the date of delivery.

  • Item Condition: The item must be unused, unwashed, unworn, and in the same condition that you received it.

  • Original Packaging: The product must remain in its original packaging with all tags, labels, and included accessories intact.

  • Proof of Purchase: A valid receipt, order number, or invoice is required.

Non-Returnable & Non-Refundable Items

Certain types of items cannot be returned or replaced due to health, hygiene, or operational reasons:

  • Clearance or final sale items

  • Gift cards

  • [Optional: Personal care items, perishable goods, customized products]

Replacements & Damaged / Defective Goods

If you received a damaged, defective, or incorrect item, we will replace it at no additional cost to you.

  1. Report the Issue: Contact us within [e.g., 48 hours] of delivery.

  2. Provide Evidence: Email us at [Insert Support Email] with your order number, a brief explanation, and photos/videos showing the defect or damage.

  3. Resolution: Once verified, we will dispatch a replacement item or issue a full refund immediately.

How to Initiate a Return or Replacement

Step Action
1. Submit Request Contact our support team at [Insert Support Email] with your Order ID and reason for return.
2. Approval & Shipping Once approved, we will send you instructions on where and how to send your package.
3. Inspection Upon receiving the returned product, our quality team will inspect it within [e.g., 2–3 business days].
4. Refund / Exchange If approved, your refund will be processed to your original payment method within [e.g., 5–7 business days].

Shipping Costs for Returns

  • Defective or Incorrect Items: Digiyugg covers all shipping costs for returning and replacing items sent in error or delivered damaged.

  • Change of Mind / Voluntary Returns: Customers are responsible for paying their own return shipping costs [Optional: unless using our free prepaid return label service]. Original shipping charges are non-refundable.