Refund Policy

Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:

  • Return Window: The return request must be raised within [e.g., 7 / 14] days from the date of delivery.

  • Product Condition: Items must be unused, unwashed, undamaged, and in the same condition that you received them.

  • Packaging: Products must be returned in their original packaging, including all tags, labels, user manuals, and free accessories.

  • Proof of Purchase: A valid Order ID, receipt, or invoice is required.

Refund Process & Timelines

Step Detail
1. Raise Request Email [Insert Support Email] or call +91 9625356963 with your Order ID and reason for return.
2. Inspection Once we receive your returned package at our facility, our quality assurance team will inspect the item within 2–3 business days.
3. Approval & Processing Upon approval, your refund will be processed back to your original payment method within 5–7 business days.

Non-Refundable Items & Services

The following items are strictly non-refundable:

  • Items marked as "Final Sale" or purchased during special clearance sales.

  • Shipping charges paid at checkout (unless the item arrived damaged or incorrect).

  • Products returned with missing parts, altered condition, or visible signs of wear and tear.

Damaged, Defective, or Wrong Items

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery:

  1. Send an email to [Insert Support Email] or message us on WhatsApp at +91 9625356963.

  2. Include your Order ID, a brief description of the issue, and photos/videos of the damaged product.

  3. Once verified, we will arrange a free pickup and offer a full refund or a free replacement based on your preference.