Frequently asked questions
Orders & Tracking
How do I place an order on Digiyugg?
Simply browse our catalog, select your desired items, click Add to Cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details to complete your order.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please email us at [Insert Support Email] within [e.g., 1 hour] of placing it. Once an order has entered processing or shipping, it cannot be canceled, but you may return it upon arrival.
How can I track my package?
Once your order ships, you will receive a shipping confirmation email containing a tracking link and number. You can also track your order directly on our [Order Tracking / Contact] page.
Shipping & Delivery
| Question | Answer |
| Where do you ship? | We currently ship [Insert regions, e.g., nationwide across India / worldwide]. |
| How long does delivery take? | Processing takes [e.g., 1–2 business days]. Shipping usually takes [e.g., 3–7 business days] depending on your location. |
| How much does shipping cost? | Shipping rates are calculated at checkout. We offer Free Shipping on orders over [e.g., $50 / ₹999]. |
Payments & Security
What payment methods do you accept?
We accept all major credit/debit cards, UPI, Net Banking, Apple Pay, Google Pay, and [Optional: Cash on Delivery (COD)].
Is my payment information secure?
Yes. Digiyugg is powered by Shopify, which uses industry-standard SSL encryption and PCI-DSS compliance to keep your personal and payment details 100% safe.
Returns & Exchanges
What is your return policy?
We offer a [e.g., 7 / 14 / 30]-day return policy for unused items in their original packaging. Please check our Return & Replacement Policy page for full details and exclusions.
What should I do if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please email us at [Insert Support Email] within [e.g., 48 hours] of delivery with your order number and photos of the item. We will send a free replacement right away.